Shipping policy
🚚 ShopCozyPod Shipping & Delivery Policy
At ShopCozyPod, we want every order to arrive safely and on time.
Please review the shipping and delivery details below before purchasing.
📦 Processing Times
All orders are processed within 2–4 business days.
During peak seasons or holidays, processing times may extend slightly, but we work hard to ship your order as quickly as possible.
🌍 Shipping Times & Cost
We offer FREE shipping on all U.S. and international orders.
Estimated transit times:
• United States: 10-21 business days
• International: 10-21 business days (varies by destination)
These timeframes do not include weekends or holidays.
Once your order ships, you will receive a tracking number via email or SMS to follow your package every step of the way.
📬 Delivery Confirmation
All shipments include carrier-verified delivery confirmation, which may include:
• Delivery timestamp
• Delivery scan
• Delivery location (e.g., “front door,” “porch,” “mailbox,” etc.)
• Additional courier notes when available
Carrier-confirmed delivery to the address provided at checkout is considered successful delivery.
This information is used as evidence in the event of lost-package claims or payment disputes.
🔍 If Tracking Shows “Delivered” But You Didn’t Receive It
If your tracking page shows “Delivered” but the package is not in your possession, please follow these steps within 48 hours of the delivery scan:
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Double-check your mailbox, porch, side door, garage, and any neighbors who may have accepted the package.
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Look for a delivery notice or attempted-delivery slip.
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Contact your local post office or carrier directly with your tracking number.
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Email our team at helpcozypod@gmail.com so we can assist.
Failure to report within 48 hours limits our ability to investigate with the carrier or offer resolution.
🚚 Failed Delivery or Carrier Issues
If a package is marked as “failed delivery,” “undeliverable,” or “returned to sender,” the cause may be:
• An incomplete or incorrect address entered at checkout
• Delivery refusal by the customer or recipient
• No safe/accessible delivery location
• Carrier-related issues
Customer-Related Issues:
If the failed delivery is due to an incorrect address, refusal, or inability to receive the package, ShopCozyPod is not responsible, and the customer may be required to pay additional shipping fees to reship the order.
Carrier-Related Issues:
If the carrier confirms that the failed delivery was due to a carrier error, we will assist in arranging a reshipment or resolution at no additional cost to you.
📦 Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us within 48 hours with:
• Photos of the damaged item(s)
• Photos of the packaging
• Your order number
We will replace or reship the affected items at no cost.
📮 Address Accuracy
Customers are responsible for ensuring the shipping address entered at checkout is accurate and complete.
ShopCozyPod is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
🌐 International Duties & Taxes
International orders may be subject to customs fees, VAT, or import duties depending on your country. These charges are the responsibility of the customer.
💬 Questions?
We’re here to help!
Email us anytime at helpcozypod@gmail.com