Refund policy
💰 ShopCozyPod Refund Policy
We want you to love your ShopCozyPod experience. Please review our refund guidelines below before completing your purchase.
⏳ Order Cancellation & Refund Window (24 Hours)
Because all orders begin processing within 24 hours of being placed, we can only accept cancellation or refund requests within the first 24 hours after purchase.
After 24 hours, your order will already be in processing and cannot be canceled or refunded.
Please double-check your order details before checking out.
📦 Refunds for Damaged or Missing Items
We stand behind the quality of our product.
If your order arrives damaged, defective, or missing an item, you must notify us within:
⏱ 48 hours of the delivery scan
To process a replacement, please provide:
• Photos of the damaged item(s)
• Photos of the shipping box/packaging
• Your order number
Once received, we will send a replacement at no cost.
Requests submitted after 48 hours cannot be eligible for replacement or refund due to carrier investigation limits.
📬 “Delivered But Not Received” Claims
If your tracking information shows “Delivered” but you did not receive your package, you must notify us within 48 hours of the delivery scan so we can assist.
After 48 hours, we are unable to file carrier investigations or offer replacement due to carrier time restrictions.
Please see our Shipping Policy for full details on delivery confirmation.
🚫 Non-Refundable Situations
We cannot offer refunds in the following cases:
• Requests made after the 24-hour cancellation window
• Packages marked as delivered by the carrier but not reported missing within 48 hours
• Incorrect or incomplete shipping address entered by the customer
• Refusal to provide required information or photos for damaged/defective item claims
• Buyer’s remorse, gift recipient dislike, or change of mind after the order has shipped
🔄 Returns
Due to the nature of our product and hygiene standards, returns are not accepted.
Eligible cases will be resolved through replacement only.
📥 How to Request a Refund or Replacement
Email us at helpcozypod@gmail.com with:
• Your order number
• Description of the issue
• Required photos (if applicable)
Our team will review and assist promptly.
🔒 No Warranty Policy (No Post-Use Replacements)
ShopCozyPod does not offer warranties of any kind, either express or implied.
Our replacement policy only applies to items that arrive:
• Damaged
• Defective
• Missing components
These issues must be reported within 48 hours of the delivery scan along with the required photo documentation.
❌ What Is Not Covered
We do not replace or refund products for the following situations:
• Damage that occurs after the product has been used
• Items that become damaged due to dropping, improper care, or misuse
• Lost accessories, lost scrapers, or lost parts
• Wear and tear from normal use
• Damage that occurs outside the 48-hour reporting window
• Products that break after use (accidental or otherwise)
Once the product arrives in good condition, all responsibility for care and maintenance transfers to the customer.
📦 Arrival Condition Only
Our responsibility ends once the carrier confirms delivery and the product is received in acceptable condition.
We are only able to offer replacements for arrival issues that are properly documented and reported on time.
📩 Need Help?
If your order arrived damaged or incomplete, email us at helpcozypod@gmail.com within 48 hours so we can assist.